ICT and Business Communication module quiz: N(T)-Level Elements of Business Skills (SEAB 7066) quiz

Information and Communication Technology

International Customer Trade

Internal Cash Transfer

Income, Costs and Tax

Sweeping the floor

Keeping records and sending emails

Carrying boxes by hand

Greeting customers at the door

It makes work slower and more expensive

It stops the business from communicating

It helps the business work faster, more accurately and at lower cost

It removes the need for any customers

Proof that payment has been made

A list of staff working hours

A note between staff inside the business

A request for payment listing goods or services and the amount owed

Proof that payment has been made

A request for payment before money is paid

A form the customer fills in to order goods

An advertisement for a product

To prove payment has been made

For a customer to state what goods they want to buy

To send a private message between managers

To advertise on social media

A request for payment to a customer

A receipt given to a customer

A short internal note used to communicate between staff inside a business

A poster used to advertise

No greeting and rude language

No sign-off so the reader cannot tell who sent it

Lots of spelling mistakes

A proper greeting, a clear message and a polite tone

It avoids misunderstandings and costly mistakes and looks professional

It does not matter at all

It makes messages harder to understand

It wastes the reader's time

Share your password with everyone

Use a strong password and do not open suspicious links

Click every link in every email

Leave accounts logged in for anyone to use

It is not important

Customers want their data shared widely

Leaking data can harm customers, break the law and damage the business's reputation

It makes the business slower for no reason

Click the link and type in the password

Reply with everyone's passwords

Forward it to all customers

Not click the link and report it, as it may be a scam

Order form, then invoice, then receipt

Receipt, then invoice, then order form

Memo, then receipt, then invoice

Invoice, then order form, then memo