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SingaporeElements of Business SkillsQuick questions
ICT and Business Communication
Quick questions on Written business communication: N-Level Elements of Business Skills
4short Q&A pairs drawn directly from our worked dot-point answer. For full context and worked exam questions, read the parent dot-point page.
What is the parts of a clear business email?Show answer
A clear business email has these parts, in order:
What is problems with bad writing?Show answer
A badly written message can cause real problems: the reader may misunderstand what is wanted, leading to mistakes; and a rude or careless message gives a bad impression that can damage the relationship with the customer or supplier.
What is not saying clearly what is needed?Show answer
State the request plainly to avoid mistakes and wrong orders.
What is not checking before sending?Show answer
Spelling and careless errors give a bad impression - read it through first.
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