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SingaporeElements of Business SkillsQuick questions
Customer Service
Quick questions on Serving customers with special needs: N-Level Elements of Business Skills
2short Q&A pairs drawn directly from our worked dot-point answer. For full context and worked exam questions, read the parent dot-point page.
What is helping customers with a disability?Show answer
Make sure paths are clear for a wheelchair and offer help without taking over. Speak directly to the customer, not only to whoever is with them. For a customer who is deaf, face them and speak clearly or write things down; for a customer who is blind, describe items and offer an arm to guide them if they wish.
What is helping customers who speak little English?Show answer
Speak slowly and clearly in simple words. Use a picture menu, point to items, use simple gestures, or a translation app. Stay friendly and patient so the customer does not feel embarrassed.
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