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SingaporeElements of Business SkillsQuick questions
Customer Service
Quick questions on Handling customer complaints: N-Level Elements of Business Skills
1short Q&A pairs drawn directly from our worked dot-point answer. For full context and worked exam questions, read the parent dot-point page.
What is the steps for handling a complaint?Show answer
A good way to handle a complaint follows clear steps, often remembered as listen, apologise, solve, and follow up.
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