Back to the full dot-point answer
SingaporeElements of Business SkillsQuick questions
Customer Service
Quick questions on Communicating with customers: N-Level Elements of Business Skills
3short Q&A pairs drawn directly from our worked dot-point answer. For full context and worked exam questions, read the parent dot-point page.
What is greeting the customer?Show answer
A warm greeting sets the tone. Saying "Good morning, how can I help you?" with a smile makes the customer feel welcome and noticed. A customer who is ignored at the door often leaves.
What is listening carefully?Show answer
Active listening means really paying attention to what the customer says, rather than jumping in. The staff should let the customer finish, nod to show they are following, and check they understood (for example, "So you would like a size 9 in black?"). Listening helps the staff find the right product and makes the customer feel valued.
What is body language?Show answer
Body language is the messages we send without words, through our face, eyes, posture, and gestures.
Have a question we have not covered?
This dot-point answer is short enough that we have not extracted many short questions yet. Read the full dot-point answer or ask Mo, our study assistant, in the chat for follow ups.