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SingaporeElements of Business SkillsQuick questions
Customer Service
Quick questions on Building customer loyalty: N-Level Elements of Business Skills
5short Q&A pairs drawn directly from our worked dot-point answer. For full context and worked exam questions, read the parent dot-point page.
What is give consistently good service?Show answer
The simplest way is to treat every customer well every time. Friendly, helpful, reliable service makes customers want to come back.
What are loyalty cards and rewards?Show answer
A loyalty card that gives a free item after a number of purchases (for example, a free drink after buying nine) rewards customers for returning. Points, members' discounts, and special offers work the same way.
What are remember regulars?Show answer
Greeting regular customers by name and remembering their usual order makes them feel known and valued. This costs nothing and is very powerful.
What is handle problems well?Show answer
Sorting out complaints quickly and fairly turns an unhappy customer into a loyal one.
What is keep in touch?Show answer
Letting members know about new products or offers (for example by message or email) reminds them to come back.
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