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Operations Management
Quick questions on Quality management explained: O-Level Business Studies
7short Q&A pairs drawn directly from our worked dot-point answer. For full context and worked exam questions, read the parent dot-point page.
What is quality control?Show answer
Quality control (QC) means inspecting products at the end of production to find and remove faulty items before they reach customers.
What is quality assurance?Show answer
Quality assurance (QA) means building quality into every stage of the process so faults are prevented, with checks throughout rather than only at the end. Workers take responsibility for the quality of their own work.
What is total quality management (TQM)?Show answer
Total quality management (TQM) is an approach where the whole workforce, at every stage, aims for zero defects and continuous improvement, treating the next stage as an internal "customer".
What is choosing an approach?Show answer
The right approach depends on the product, costs and customer expectations. Control suits firms that simply need to screen out faults; assurance and TQM suit firms competing on quality, where preventing faults is cheaper in the long run than scrapping them at the end.
What is q1?Show answer
Define the term quality control. [2 marks]
What is q2?Show answer
State two reasons why quality is important to a business. [2 marks]
What is q3?Show answer
Explain one advantage of quality assurance over quality control. [4 marks]
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