← Elements of Business Skills syllabus

SingaporeElements of Business Skills

ICT and Business Communication

4 dot points across 4 inquiry questions. Click any dot point for a focused answer with worked past exam questions where available.

What everyday documents does a business use, and what is each one for?

Identify common business documents - invoice, receipt, order form and memo - and describe the purpose of each
A simple guide to common business documents. Order form, invoice, receipt and memo, what each is for, and why documents matter, with everyday Singapore examples.
7 min answer →

How can a business and its workers stay safe online and protect customers' personal information?

Describe simple ways to stay safe online at work and to protect customer data, and explain why protecting personal information matters
A simple guide to online safety and data protection at work. Strong passwords, spotting scams, keeping customer data safe, and why it matters, with Singapore examples.
7 min answer →

How do businesses use computers and technology, and how does ICT help them work better?

Explain what ICT is, describe common ways businesses use ICT, and explain how ICT helps a business work more effectively
A simple guide to using ICT in business. What ICT is, common business uses like email, spreadsheets and online sales, and how ICT helps, with Singapore examples.
7 min answer →

How should a worker write a clear, polite business email or message at work?

Describe how to write clear, polite written communication such as a business email, and explain why clear writing matters at work
A simple guide to written business communication. How to write a clear, polite business email or message, what to include, and why clear writing matters, with examples.
7 min answer →