Elements of Business Skills study guides

A clear, practical overview of the Basic Marketing module in N(T)-Level Elements of Business Skills (SEAB 7066): what marketing is, needs and wants, how a business does simple market research, the four Ps of the marketing mix, and common sales promotion methods.

A clear, practical overview of the Customer Service module in N(T)-Level Elements of Business Skills (SEAB 7066): why good service matters, how to communicate with customers, the steps for handling complaints, ways to build customer loyalty, and how to serve customers with special needs.

A clear, practical overview of the ICT and Business Communication module in N(T)-Level Elements of Business Skills (SEAB 7066): how businesses use ICT, common documents such as invoices and receipts, how to write clear business communication, and how to stay safe online and protect customer data.

A clear, practical overview of the Money and Financial Records module in N(T)-Level Elements of Business Skills (SEAB 7066): where a business gets its income and what it spends on, fixed and variable costs, how to calculate profit and loss, keeping a simple cash record, and the main methods of payment.

A clear, practical overview of the World of Business module in N(T)-Level Elements of Business Skills (SEAB 7066): what a business is, needs and wants, types of ownership, business aims and objectives, stakeholders, and how business provides jobs and services in Singapore's economy.

A clear, practical overview of the Workplace and Employability Skills module in N(T)-Level Elements of Business Skills (SEAB 7066): how to find and apply for a job, personal presentation and grooming, rights and responsibilities at work, teamwork, and workplace health and safety.