← Business Management syllabus

SingaporeBusiness Management

Human Resource Management

5 dot points across 5 inquiry questions. Click any dot point for a focused answer with worked past exam questions where available.

How should a business manage its relationship with employees collectively, and why does engagement matter?

Explain employee relations, including communication, representation and the management of conflict, and evaluate how engaging employees affects business performance
A focused answer to the H2 Management of Business outcome on employee relations and engagement. Communication and representation, collective bargaining and trade unions, managing industrial conflict, employee engagement, and how the employment relationship affects performance.
8 min answer →

How does a business measure and improve how well its people perform, and how can appraisal go wrong?

Explain the purposes and methods of performance management and appraisal, and evaluate their effectiveness in improving performance and motivation
A focused answer to the H2 Management of Business outcome on performance management. The purposes of appraisal, methods including objective-setting and 360-degree feedback, the link to pay and motivation, and how appraisal can succeed or fail.
8 min answer →

How does a business find and choose the right people, and what does getting it wrong cost?

Explain the recruitment and selection process, including internal versus external recruitment and selection methods, and evaluate how a firm can recruit effectively
A focused answer to the H2 Management of Business outcome on recruitment and selection. The recruitment process, internal versus external recruitment, selection methods from interviews to assessment centres, the cost of poor selection, and how to recruit effectively.
8 min answer →

How does a business build the skills of its workforce, and is the investment worth it when staff might leave?

Explain the purposes and methods of training and development, including induction, on-the-job and off-the-job training, and evaluate the costs and benefits of investing in training
A focused answer to the H2 Management of Business outcome on training. Induction, on-the-job and off-the-job training, the purposes of development, the cost-benefit and retention dilemma, and how to evaluate whether training pays.
8 min answer →

How does a business make sure it has the right number of the right people, and how flexible should its workforce be?

Explain workforce planning and the use of flexible working, including part-time, temporary and outsourced labour, and evaluate the benefits and drawbacks of a flexible workforce
A focused answer to the H2 Management of Business outcome on workforce planning and flexibility. How firms forecast workforce needs, the flexible workforce (part-time, temporary, outsourcing, the gig economy), the core-periphery model, and evaluating the trade-offs of flexibility.
8 min answer →