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Operations Management
Quick questions on Quality management explained: H2 Management of Business
5short Q&A pairs drawn directly from our worked dot-point answer. For full context and worked exam questions, read the parent dot-point page.
What is the cost of quality?Show answer
Quality has costs on both sides. Prevention and appraisal costs (training, better processes, inspection) are the cost of achieving quality. Failure costs are the cost of poor quality - internal (scrap, rework) and external (returns, complaints, lost reputation, warranty claims). The insight behind QA and TQM is that spending more on prevention sharply reduces the much larger failure costs, lowering the total cost of quality.
What are evaluating the approaches?Show answer
There is no single best approach: a low-margin, high-volume producer may rely on sampling QC; a safety-critical or premium producer needs QA or TQM where defects are unacceptable. Moving from detection to prevention is usually worthwhile where defect rates are high and rooted in the process, but it requires investment, training and genuine culture change, so a phased introduction is wiser than an overnight switch. The exam rewards favouring prevention while respecting the difficulty of the change.
What is q1?Show answer
Define quality assurance. [2 marks]
What is q2?Show answer
Explain one cost a business incurs when a defective product reaches a customer. [4 marks]
What is q3?Show answer
Analyse why introducing total quality management can be difficult for an established firm. [6 marks]
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